Once we receive and validate the returned item, the refund will be processed as soon as possible.
Please note that this process may take up to 15 working days, depending on the payment method used and bank processing times.
Important information
- The refund will be made using the same payment method used for the order.
- The process may take up to 15 working days.
- For standard returns, a €4.95 handling fee will be deducted from the refund amount.
- If the product is defective, damaged or sent by mistake, no handling fee will be applied.
- The refund is always made to the person who made the payment.
When is the refund processed?
The refund will be processed once we receive the returned item at our facilities and verify that it meets the established return conditions.
From that moment, the refund will be handled as soon as possible, although it may take up to 15 working days, depending on the payment method used and bank processing times.
How will I receive the refund?
The refund will be made using the same payment method used to place the order.
In the case of payments made by bank card, the amount will be refunded to the same card used for the purchase.
If you no longer have the card used for the payment, we recommend contacting our Customer Service team so that we can tell you how to proceed.
Refund amount
For standard returns, a €4.95 handling fee will be deducted from the refund amount.
If the return corresponds to a defective, damaged or incorrectly sent product, no handling fee will be applied.
If the amount of your refund is not correct, please contact our team so that we can review it as soon as possible.
Who receives the refund?
If the recipient of the order is different from the person who made the payment, the refund will always be issued to the person who made the payment.
Important conditions
Catchalot reserves the right to reject returns reported or sent outside the established period, as well as those containing items that are not in the same condition in which they were received.
Products must be returned unused, with their original packaging, labels and accessories, and in accordance with the general return conditions.
Do you need help?
If you have any questions about your refund, you can contact us through:
Email: [email protected]
Phone: 638 13 60 45
If you email us, we recommend including the order or shipment reference in the subject line so that we can locate your request and handle it more quickly.
