Refunds will be made using the same payment method used to process the order within a maximum of 15 days from when we receive the product in stock, depending on your bank and the payment method used.
In the case of payment by bank card, the refund will be paid to the same card with which the order was completed.
If the recipient of the products is different from the person who made the payment, the refund of the money will be made to the person who made the payment.
If your refund amount is incorrect, please contact our Customer Service department and we will resolve the issue as soon as possible.
Remember that Catchalot reserves the right to reject returns communicated or sent after the established period and those that contain articles that are not in the same conditions as when they were received.
