If you have already received your order and need a different size, at Catchalot you can request your first size exchange free of charge.
The entire process must be completed through our exchanges and returns portal, even if you later decide to hand the package in at a physical store or at a Correos drop-off point.
Important information
- You have 30 days from the date the order is placed to request the exchange.
- The first size exchange is free.
- Only size exchanges for the same model and color are accepted.
- The exchange is subject to stock availability.
- If the requested size is not available, a return will be processed.
How do I request a size exchange?
To request a size exchange, you must access our exchanges and returns portal:
https://catchalot.shipping-portal.com/rp/
Step 1. Enter your postcode and your order number.
Step 2. Select the product or products you want to exchange.
Step 3. Select the size exchange option.
Step 4. Indicate the new size required.
Step 5. Complete the request. Once the process is finished, you will receive a confirmation email.
Where can I hand over the package?
Once you have processed the exchange through the portal and received the confirmation email, you can hand over the package in one of the following ways:
Drop-off at a physical store
You can hand in the package at any of our physical stores, which act only as a product drop-off point.
Check our stores here: https://catchalot.es/es/tiendas
To hand in the package at a store, it is not necessary to show or provide the invoice. You only need to show the confirmation email you received once the process was completed through the portal.
The store will collect the product and provide you with a proof of drop-off.
Drop-off at a Correos office or collection point
You can also hand in the package at a Correos office or collection point.
Once this method has been selected and the process has been completed in the portal, you will receive a Correos label. You can print it and stick it onto the package or show it directly at the selected Correos point when handing over the parcel.
We recommend selecting official Correos offices. We do not recommend choosing points identified as lockers, as we have occasionally experienced issues with this type of drop-off.
Important
Size exchanges are only available for the same model and color.
If you want a different model, a different color or a different item, you must request a return and place a new order.
If the requested size is not available, the item will automatically be processed as a return.
Do you need help?
If you have any questions about the exchange process, you can contact us through:
Email: [email protected]
Phone: 638 13 60 45
If you email us, we recommend including the order or shipment reference in the subject line so that we can locate your request and handle it more quickly.
