Returns in exercise of the right to cancel the purchase.
To return a product you have 30 calendar days from the date of receipt of the order.
You must send an email to [email protected], notifying us that you are going to make a return with your order number.
The products will be returned in the same condition in which you received them, along with their full original packaging, labels and any related accessories. The customer is responsible for proving that the items have been returned. If your return does not comply with the terms stipulated, you will not be entitled to any refund and we will send the products to you carriage forward.
If you have any questions, please contact us at [email protected].
If the recipient of the products is different from the person who made the payment, the money will be refunded to the person who made the payment.
Returned products must be sent in one delivery. We reserve the right not to accept products that belong to a single order, returned and delivered at different times. Once we verify that the products you return to us meet all the specifications of the Returns Policy, we will send you an email informing you that the return has been accepted. The refund will be made as soon as possible but always within 15 days of receipt of the returned product.
You will be responsible for the costs of returning the product and in no event will we accept returns sent by return postage due.
Under no circumstances will we refund your shipping costs.
To make a return you must send the products along with the invoice to the following address:
Jerez de la Frontera (Cádiz) CP 11402
We also offer you the possibility to return or exchange your products in any of our stores.
The shoes will be collected and sent to the central office. If the return is correct, we will credit your account from our offices. To do this, you only need to present the purchased product in its original packaging and the invoice. No cash refunds or credit cards are given in stores for purchases made online.
Returns of defective products
In cases where you consider that at the time of delivery the product does not comply with the Contract, you should contact us immediately by email [email protected] providing the product details and a photograph showing the damage suffered, or by telephone at 63813606045 where we will tell you how to proceed.
The product can be returned or exchanged at any of our stores or delivered to your home to a courier that we will send.
We will carefully examine the returned product and will inform you by e-mail or telephone within a reasonable period of time whether the product should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and in any case within 15 days of the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.
The amounts paid for those products that are returned due to a tare or defect, when it really exists, will be reimbursed in full, including the shipping costs incurred to deliver the item. The return will be made on the same means of payment that was used to pay for the purchase.
The rights recognised by the legislation in force are safeguarded.