INTRODUCTION

CATCHALOT offers you an online shopping service that allows you to buy the articles available in our stores from your computer.

We invite you to review the general conditions that regulate the purchase of products through this shop online. The use of this website constitutes the agreement with these general conditions.

The following conditions regulate the sale of the products presented on this website by the company: PASOS CADIZ S.L. TOMO 523, TOMO 140, FOLIO 156, HOJA 3127, INSCRIPCION 1ª, with Fiscal Identification Code ESB11207123

This document contains the Terms and Conditions that govern the use of this website and the contract that binds us both - you and us.

These Terms and Conditions set the rights and obligations of all users (hereinafter "You"/"Your") and those of CATCHALOT (hereinafter "Us" and "Our") in relation to the products/services offered through this website (www.catchalot.es/www.catchalot.com) hereafter "CATCHALOT Services". By using this website you are bound by these Terms, Privacy Policy and Legal Notice, so please read these Terms carefully. If you do not agree with them you should leave the website. These Terms and Conditions may change, so please read them before placing each order.

CONTACT

If you have any questions, queries or suggestions, please send us your comments by e-mail to: [email protected]

USE OF OUR WEBSITE

All illustrations, designs, icons, graphics, photographs, images and any other elements that form part of the website are the exclusive property of CATCHALOT.

The terms have been designed to create a legally binding agreement between us protecting your rights as a customer and our rights as a company. You declare that, by placing your order, you have read and accepted these terms and conditions.

You agree that:

  • You may only use the website for legally valid inquiries or orders.
  • You may not place any false, speculative or fraudulent orders. If we have reasonable grounds to believe that such a request has been made, we shall be entitled to cancel it and inform the relevant authorities.

  • You also agree to provide us with your email address, postal address and/or other contact information in a true and correct manner and consent that we may use this information to contact you if necessary.

  • If you do not provide us with all the information we need, we will not be able to process your order.

By placing an order through this website, you warrant to us that you are at least 18 years of age and have the legal capacity to enter into binding contracts.

NOTICES

Some of the information or communications we send you will be in writing, as required by applicable law, so by using this website, you agree that most communications with us will be electronic. We will contact you by email. Accordingly, you agree to use this electronic means of communication and acknowledge that all contracts, notices, information and other communications we send you electronically comply with the legal requirements to be in writing. This condition shall not affect your statutory rights. We may send communications to you by e-mail or to the postal address you provide when placing an order. Notifications will be deemed to have been received and properly made 24 hours after an email has been sent, or three days after the date of postage of any letter.

PURCHASE GUARANTEES

Articles offered in CATCHALOT.ES/ CATCHALOT.COM are a selection of products from the collections exhibited in shops and meet the same quality and guarantee requirements as the products offered for sale in our establishments. Each product is accompanied by the following information:

  • Internal reference of the article

  • Image/s of the article

  • Sizes and colors* available

  • Price

*We have made an effort to show the colours of the products as close to reality as possible. However, the colour of the products displayed on the screen may vary depending on your computer monitor, so we cannot guarantee that the colours displayed will be true to reality.

Special offers, promotions or discounts will be valid until the date indicated or until stocks run out.

HOW THE CONTRACT IS FORMALISED

This information and the details contained in this website do not constitute an offer to sell, but an invitation to do business. Until your order is accepted by us (even if it has already been charged to your account) there will be no contract between you and us. If your order is not accepted and we have already charged you, the amount will be refunded in full. To place an order, follow the online purchase procedure and click continue. After this we will proceed to the gateway of the bank where once payment is made you will receive an email acknowledging receipt of your order... Please note that this does not mean that your order has been accepted, as it is an offer that you make to us to make the purchase. Orders are subject to our acceptance and we will confirm such acceptance by sending you an email confirming that the product is being shipped (Shipment Confirmation) at which time the Agreement between you and us will be formalized.

Only those products listed in the Confirmation of Shipment will be the subject of the Contract. We shall not be obliged to supply you with any other products that may have been ordered until we confirm the shipment of the same in a separate Shipping Confirmation.

PRODUCT AVAILABILITY

All orders for products are subject to stock limits and, in this regard, if there are any difficulties in terms of supply, or if there are no items remaining after the order has been placed, we will inform you as soon as possible. At that time you can modify your order or cancel it.

CATCHALOT reserves the right to modify the products offered on the website at any time without prior notice.

PURCHASING PROCEDURE

  • The items you wish to purchase must be selected and added to the "shopping cart". First select the size from the available sizes and then click on the "Add to cart" icon.

  • You can continue with the purchase or check it by clicking on the shopping cart option. This option shows the references, brands, sizes, chosen colors and corresponding price with taxes of the selected items.

  • Once the purchase has been confirmed by means of the "Confirm" option, the payment method can be selected.

  • The order form will request the personal data that will be incorporated into our database in order to process the order and facilitate the completion of your purchase. Remember that personal data must be indicated with all accuracy to avoid confusion or incidents in the delivery of the article(s) purchased.

  • Once the order form is completed, and before the purchase process is completed, they will be displayed:

    • Billing information.

    • Shipping data.

    • A summary identifying the purchased item, total price with taxes and shipping costs if applicable.

    • Payment method.

    The order will be confirmed by clicking on the "confirm order" button.

  • We will then send you an e-mail with a description of the order, the personal data that has been communicated and the order number that guarantees that the purchase has been made correctly. Failure to receive this message may be due to a temporary communications problem in the network or a typing error in the email address communicated. In both cases, send us a mail to [email protected].

  • If, at the time the order is issued, our warehouse detects that there is no stock of any of the products included in the order, we will try to locate it. If this is not possible, the customer will be informed immediately. In addition, the amount of the item collected will be paid as soon as possible.

SHIPPING

We ship our products via a courier company. The order placed by you will be delivered within 2 to 5 working days after we have confirmed the payment of the order.

We will ship to the Iberian Peninsula, Balearic Islands and Europe. We will not ship to the Canary Islands, Ceuta and Melilla.

  • Shipping costs for purchases over 50 € are free for Spain (mainland and Balearic Islands).
  • For purchases under 50€ the shipping cost is 5€ (indirect taxes included) for Spain (peninsula and Balearic Islands).
  • For shipments to Portugal the shipping cost is 5 € (indirect taxes included).
  • Shipping costs will be 6,95 € (indirect taxes included) for shipments to the following countries:
    • Netherlands
    •  Germany
    • Austria
    • Belgium
    • France
    • United Kingdom
    • Italy
    • Luxembourg
  • Shipping costs will be 11,95 € (indirect taxes included) for shipments to the following countries:
    • Czech Republic
    • Denmark
    • Hungary
    • Poland
  • Shipping costs will be 24,95 € (indirect taxes included) for shipments to the following countries:
    • Bulgaria
    • Croatia
    • Slovakia
    • Slovenia
    • Estonia
    • Finland
    • Greece
    • Ireland
    • Lithuania
    • Latvia
    • Romania
    • Sweden


In order to avoid delivery problems (wrong addresses, inability to find someone at home, etc.), it is essential to fill correctly the corresponding form. Contact telephone number is mandatory. We will not be held responsible if the delivery address is incorrect or incomplete. You can also pick up your order at any of our stores free of charge.

SHIPMENT TO DOMICILIO (Canary Islands, Ceuta and Melilla)

- Shipping cost: € 12.95
Taxes and customs fees
The Canary Islands, Ceuta and Melilla are not part of the customs territory of the EU, so shipments may be subject to taxes or customs duties, which may vary according to the weight and amount of the package. Normally the payment of these fees is made at the time of delivery of the package, although you may receive a notification to be paid directly at the corresponding post office before picking up your order.
- Delivery time between 5 and 10 business days.
- Delivery through SEUR.
- Delivery alert by SMS or Email.


PROBLEMS WITH DELIVERY

You must notify us in case of non reception of orders in excess of 10 working days. If were impossible to deliver, the courier will contact you again to arrange a new delivery date.

When your order is delivered to you, you must check that everything is in accordance with the order. If there is any discrepancy or problem with the order, you should contact us through the contact email: [email protected], with your personal data and order number and describing the issue. We'll contact you shortly to resolve the incident.

UNDELIVERABILITY

If we are unable to make the delivery after two attempts, we will try to find a safe place to leave the package. We'll send you a note with the location of your package and how to pick it up. If you are not going to be at the delivery place at the agreed time, please contact us to arrange for delivery on another day.

TRANSFER OF RISK AND OWNERSHIP

The risks of the products shall be borne by you from the moment of their delivery. The user acquires ownership of the products upon full payment of all quantities, including shipping costs.

CURRENCY, TAXES AND PAYMENT METHOD

The prices on our website are shown in euros.

In accordance with current legislation, all purchases made from our website will be subject to Value Added Tax (VAT). According to Spanish regulations, we are obliged to issue an invoice for orders over €3,000 (including VAT). Shipping costs will be added to the purchase summary before payment is made. CATCHALOT reserves the right to modify the prices shown on the website without prior notice.

The price of the products will be as stipulated from time to time on our website, except in case of obvious error. Although we try to make sure that all prices on the site are correct, errors may occur. If we discover an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be considered cancelled and you will be reimbursed in full for any amounts paid.

We shall not be obliged to supply you with the product(s) at the incorrect lower price (even if we have sent you the Confirmation of Shipment) if the price error is obvious and unambiguous and could reasonably have been recognised by you as incorrect. The rights recognised by the legislation in force are safeguarded.

EXCHANGE/RETURN POLICY

Returns in exercise of the right to cancel the purchase.

To return a product you have 30 calendar days from the date of receipt of the order. You must send an email to [email protected], notifying us that you are going to make a return with your order number.

The products will be returned in the same condition in which you received them, along with their full original packaging, labels and any related accessories. The customer is responsible for proving that the items have been returned. If your return does not comply with the terms stipulated, you will not be entitled to any refund and we will send the products to you carriage forward. If you have any questions, please contact us at [email protected].

If the recipient of the products is different from the person who made the payment, the money will be refunded to the person who made the payment. Returned products must be sent in one delivery. We reserve the right not to accept products that belong to a single order, returned and delivered at different times. Once we verify that the products you return to us meet all the specifications of the Returns Policy, we will send you an email informing you that the return has been accepted. The refund will be made as soon as possible but always within 15 days of receipt of the returned product.

You will be responsible for the costs of returning the product and in no event will we accept returns sent by return postage due. Under no circumstances will we refund your shipping costs. To make a return you must send the products along with the invoice to the following address:

CATCHALOT online
C/Arcos Nº1
Jerez de la Frontera (Cádiz) CP 11402
SPAIN

We also offer you the possibility to return or exchange your products in any of our stores. The shoes will be collected and sent to the central office. If the return is correct, we will credit your account from our offices. To do this, you only need to present the purchased product in its original packaging and the invoice. No cash refunds or credit cards are given in stores for purchases made online.

Returns of defective products

In cases where you consider that at the time of delivery the product does not comply with the Contract, you should contact us immediately by email [email protected] providing the product details and a photograph showing the damage suffered, or by telephone at 63813606045 where we will tell you how to proceed.

The product can be returned or exchanged at any of our stores or delivered to your home to a courier that we will send.

We will carefully examine the returned product and will inform you by e-mail or telephone within a reasonable period of time whether the product should be returned or replaced (if applicable). The return or replacement of the item will be made as soon as possible and in any case within 15 days of the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned due to a tare or defect, when it really exists, will be reimbursed in full, including the shipping costs incurred to deliver the item. The return will be made on the same means of payment that was used to pay for the purchase.

The rights recognised by the legislation in force are safeguarded.

VALUE ADDED TAX

In accordance with current legislation, all purchases made through the website will be subject to value added tax (VAT in this respect and, in accordance with Chapter I of Title V of European Council Directive 2006/112/EC of 28 November 2006 on the common system of VAT, supplies will be deemed to be located in the Member State indicated in the address where the goods are delivered, the VAT applicable being the rate legally applicable in each Member State of destination of the goods which has been entered in each order).

In case of orders placed from The Canary Islands, Ceuta and Melilla, the supplies would be exempt from VAT pursuant to the provisions of Article 146 of the aforementioned Directive, without prejudice to the application of the corresponding taxes and duties in accordance with the legislation in force in each of them.

INTELLECTUAL PROPERTY

You acknowledge and agree that all copyright, trademark and other intellectual property rights in the materials or content provided as part of the website are at all times vested in us or our licensors. You may use such material only as expressly authorized by us or our licensors. This will not prevent you from using this website to the extent necessary to copy your order information or Contact details.

LIABILITY AND DISCLAIMER

Nothing in these Terms of Purchase excludes or limits our liability for (1) death or personal injury caused by our negligence, (2) fraudulent misrepresentations, (3) any other liability that cannot be limited or excluded by applicable law.

We shall not be liable for any economic loss (including loss of income, data, profits, contracts, business or anticipated savings) or loss of goodwill or reputation or loss for special or indirect damages suffered or incurred by you arising out of or in connection with these Terms.

ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement between you and us is binding both on you and us and on our respective successors and assigns.

You may not transfer, assign, encumber or otherwise transfer a Contract or any of your rights or obligations under it to you or to you without our prior written consent.

We may assign, transfer, pledge, encumber, subcontract or otherwise transfer a Contract or any of the rights or obligations under it to us or to us at any time during the term of the Contract. For the avoidance of doubt, such transfers, assignments, encumbrances or other transfers will not affect your statutory rights as a consumer and will not void, reduce or otherwise limit any express or implied warranties we may have given you.

EVENTS BEYOND OUR CONTROL

We shall not be liable for any breach or delay in performance of any of our obligations under a Contract caused by events beyond our reasonable control.

Our obligation to perform under any Contract shall be deemed to be suspended for the period in which the Force Majeure Event continues, and we shall have an extension of time to perform our obligation for the duration of such period. We will use all reasonable efforts to terminate the Cause of Force Majeure or to find a solution whereby we may perform our obligations under the Contract notwithstanding the Cause of Force Majeure.

WAIVER

If, during the term of any Contract, we fail to insist upon strict performance of any of the obligations assumed under the Contract or any of these Conditions, or if we fail to exercise any of the rights or remedies that we are entitled to exercise or enforce under the Contract or these Conditions, such failure shall not constitute a waiver of such rights or remedies or release You from any such obligations.

Any waiver by us to require performance shall not constitute a waiver by us of any subsequent performance.

No waiver by us of any of these Terms shall be effective unless expressly stated to be a waiver and communicated to you in writing.

DIVISIBILITY

If any of these Conditions or any provision of a Contract is held by the competent authority to be invalid, illegal or unenforceable to any extent, it shall be severed from the remaining conditions and provisions which shall remain valid to the extent permitted by law.

CONTRACT INTEGRITY

These Terms and any documents expressly referred to herein constitute the entire agreement between you and us relating to the subject matter of this Agreement and supersede any prior agreements, agreements or promises made between you and us orally or in writing.

You and we acknowledge that you have agreed to enter into this Agreement without reliance on any statement or promise made by the other party or that may be inferred from any statement or writing made in the course of negotiations between us prior to such Agreement, except as expressly set forth in these Terms.

Neither you nor we shall have recourse against any uncertain statement made by the other party, whether orally or in writing, prior to the date of the Contract (unless such an uncertain statement was made fraudulently) and the only recourse available to the other party shall be for breach of contract in accordance with these Terms.

OUR RIGHT TO MODIFY THESE TERMS AND CONDITIONS

We have the right to revise and amend these Terms at any time.

You will be subject to the policies and Conditions in effect at the time you place each order, except that we are required by law or governmental decision to make changes to such policies, Conditions or Privacy Statement, in which case any such changes will also affect orders previously placed by you.

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