We ship our products via a courier company. The order placed by you will be delivered within 2 to 5 working days after we have confirmed the payment of the order.
We will ship to the Iberian Peninsula, Balearic Islands and Europe. We will not ship to the Canary Islands, Ceuta and Melilla.
- Shipping costs for purchases over 50 € are free for Spain (mainland and Balearic Islands).
- For purchases under 50€ the shipping cost is 5€ (indirect taxes included) for Spain (peninsula and Balearic Islands).
- For shipments to Portugal the shipping cost is 5 € (indirect taxes included).
- Shipping costs will be 6,95 € (indirect taxes included) for shipments to the following countries:
- United Kingdom
- Shipping costs will be 11,95 € (indirect taxes included) for shipments to the following countries:
- Czech Republic
- Shipping costs will be 24,95 € (indirect taxes included) for shipments to the following countries:
In order to avoid delivery problems (wrong addresses, inability to find someone at home, etc.), it is essential to fill correctly the corresponding form. Contact telephone number is mandatory.
We will not be held responsible if the delivery address is incorrect or incomplete.
You can also pick up your order at any of our stores free of charge.
PROBLEMS WITH DELIVERY
You must notify us in case of non reception of orders in excess of 10 working days.
If were impossible to deliver, the courier will contact you again to arrange a new delivery date.
When your order is delivered to you, you must check that everything is in accordance with the order. If there is any discrepancy or problem with the order, you should contact us through the contact email: firstname.lastname@example.org, with your personal data and order number and describing the issue. We'll contact you shortly to resolve the incident.
If we are unable to make the delivery after two attempts, we will try to find a safe place to leave the package. We'll send you a note with the location of your package and how to pick it up. If you are not going to be at the delivery place at the agreed time, please contact us to arrange for delivery on another day.